ParentSquare FAQ's
FAQ's
How do I sign up or opt-in to receive messages and notifications?
You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare.
Parents who do create a ParentSquare account can also interact by viewing photos, downloading attachments, leaving comments, messaging teachers, signing permission slips and managing communication preferences.
Can I add someone to my child's ParentSquare Account?
Yes, additional parents or guardians can be added to ParentSquare, as long as they are registered in our Student Information System, PowerSchool. Additional parents/guardians can request a ParentSquare Account by submitting a request here.
How will I be contacted, and can I opt out?
You can choose to receive messages via email, text, voice and/or the app. While you can opt-out of any of these methods of communication, the district has the discretion to override opt-outs for urgent messages and alerts.
Can I access communications for more than one of my students from the same account?
Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper left hand corner. If you don’t see them, please contact your school office(s).
What types of messages will I get?
ParentSquare allows the district, schools and teachers to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal, similar to a feed post you would see on a social media platform. Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email.
Staff can choose to send a private message to one or more users. For example, a teacher may send a private message regarding a specific student’s homework assignment or upcoming conference.
Third, is a “smart alert” sent at the district and school level — things like the district newsletter, messages from the superintendent and messages about special programs. They can be sent via text, email or phone call.
The final category is an “urgent smart alert.” These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.
Why am I not receiving emails?
First, double check that your email is correct. If your information is correct, please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add [email protected] to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please contact ParentSquare support at [email protected] so that we can assist you.
How do I change my password?
Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password.
Can I change the email and/or cell phone number on my account?
If you wish to change your contact information, please contact your school or update the information through PowerSchool. PowerSchool syncs nightly with ParentSquare to update information.
English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language.
I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings.
Is it possible to contact my child's teacher directly and privately?
Yes, you can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English. Here is a link to our help page on direct messaging.
I've received an invalid registration link. What should I do?
If your registration link expired, you’ll need a new one. Please contact our district office at [email protected] or send us an email to [email protected] and ask for a new link to be sent to you.